Terms & Conditions

2. Our Services

Zapp Tickets acts as the ticketing platform through which independent racing tracks, promoters, and event organizers ("Event Providers") are able to sell tickets and related products to you. Zapp Tickets is not the seller of tickets; your purchase is a transaction between you and the applicable Event Provider. Any questions, concerns, or communications regarding a specific event or purchase should be directed to the Event Provider.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

3. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use. You may not:

• • Copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any Content or Marks for any commercial purpose
• • Modify or make derivative works of any Content or Marks
• • Decompile, reverse engineer, or disassemble any software comprising part of the Services
• • Remove any copyright or proprietary notices from any Content

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

4. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

5. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

6. Events and Listings

Event details, descriptions, schedules, pricing, and other information displayed on the Services are provided by third-party Event Providers (tracks, promoters, and organizers). While we make every effort to display this information accurately, we do not guarantee that event listings will be accurate, complete, reliable, current, or free of errors. All events and tickets are subject to availability. Event Providers may change event details, schedules, or pricing at any time, and we reserve the right to remove any listing from the Services at any time for any reason.

7. Purchases and Payment

We accept the following forms of payment: Visa, Mastercard, American Express, and PayPal. Event Providers may determine which payment methods are available for their events. All payment processing is handled by our third-party payment processor, Stripe; your credit card or payment information is transmitted directly to Stripe and is not stored on our servers.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. All payments shall be in US dollars. Event Providers set ticket pricing and may impose additional fees; any convenience charges or processing fees will be displayed before you confirm your order.

Orders are processed upon confirmation. If your payment method is declined, the transaction may appear as pending with your financial institution for up to seven (7) business days before being released. We reserve the right to refuse any order placed through the Services, and we may limit or cancel quantities purchased per person, per household, or per order. We reserve the right to cancel orders and revoke tickets if we detect fraudulent activity.

Upon successful purchase, you will receive an order confirmation and digital tickets via the App or email. Zapp Tickets is not responsible for errors in the delivery of order confirmations or tickets caused by inaccurate contact information you provide, email filtering, or other circumstances outside our control.

8. Return/Refunds Policy

All sales are final and no refund will be issued.

9. Third-Party Event Providers

Zapp Tickets operates as a ticketing platform that facilitates the purchase of tickets and related products from independent third-party racing tracks, promoters, and event organizers (collectively, "Event Providers"). Your purchase of tickets or other products through the Services constitutes a transaction between you and the applicable Event Provider, and is subject to the terms, conditions, policies, and agreements that you have with that Event Provider.

Zapp Tickets does not own, operate, or control any Event Provider or their events. We do not guarantee, and expressly disclaim any responsibility for, the quality, safety, accuracy, legality, or any other aspect of the events, venues, services, or experiences provided by any Event Provider. This includes, without limitation, event cancellations, postponements, schedule changes, venue conditions, or any failure or defect in the Event Provider's delivery of their promised services.

Any disputes, claims, or requests for refunds arising from the conduct, actions, or omissions of an Event Provider — including but not limited to event cancellations, changes to event details, personal injury, property damage, or dissatisfaction with the event experience — must be directed to the applicable Event Provider. You acknowledge that attending motorsport and racing events carries inherent risks, and that your decision to attend any event is made voluntarily and at your own risk.

To the fullest extent permitted by law, Zapp Tickets shall not be liable for any loss, injury, damage, or expense arising from or related to any event, the acts or omissions of any Event Provider, or circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, severe weather, natural disasters, epidemics, government actions, labor disputes, power failures, or other force majeure events.

10. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• • Systematically retrieve data to create collections, databases, or directories without written permission
• • Trick, defraud, or mislead us or other users, especially to learn sensitive account information
• • Circumvent, disable, or interfere with security-related features of the Services
• • Disparage, tarnish, or otherwise harm us and/or the Services
• • Use information obtained from the Services to harass, abuse, or harm another person
• • Use the Services in a manner inconsistent with any applicable laws or regulations
• • Upload or transmit viruses, Trojan horses, or other material that interferes with the Services
• • Engage in any automated use of the system, such as using scripts or data mining tools
• • Attempt to impersonate another user or person
• • Interfere with, disrupt, or create an undue burden on the Services or connected networks
• • Attempt to bypass any measures designed to prevent or restrict access to the Services
• • Copy or adapt the Services' software, or decompile/reverse engineer any part of it
• • Use a buying agent or purchasing agent to make purchases on the Services
• • Use the Services to advertise or offer to sell goods and services, or sell or transfer your profile

11. User Contributions & Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights associated with them. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions.

12. Mobile Application License

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, strictly in accordance with these Legal Terms. You shall not: (1) decompile, reverse engineer, disassemble, or decrypt the App; (2) make any modification or derivative work from the App; (3) violate any applicable laws in connection with your use of the App; (4) remove any proprietary notice posted by us; (5) use the App for any revenue-generating endeavor not endorsed by us; (6) make the App available over a network permitting access by multiple devices or users at the same time; (7) use the App to create a competitive product or service; or (8) use any proprietary information in the design, development, or distribution of any applications for use with the App.

13. Third-Party Accounts

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each a "Third-Party Account") by providing your login information or allowing us to access your Third-Party Account as permitted under the applicable terms. Your relationship with the third-party service providers is governed solely by your agreement(s) with such third-party service providers.

14. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) refuse, restrict access to, or disable any of your Contributions or any portion thereof; (4) remove files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services to protect our rights and property and to facilitate proper functioning.

15. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. The Services are hosted in the United States. If you access the Services from any other region with differing data protection laws, your continued use constitutes consent to have your data transferred to and processed in the United States.

16. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services to any person for any reason, including breach of any representation, warranty, or covenant contained in these Legal Terms or of any applicable law or regulation.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.

17. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times.

18. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

19. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Legal Terms or the breach, termination, or validity thereof shall be resolved by binding arbitration administered on an individual basis, rather than in court. You and Zapp Tickets each waive the right to a trial by jury. The arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association ("AAA"), and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitration shall take place in Johnston County, North Carolina, or at another mutually agreed-upon location.

Before initiating arbitration, you agree to first send a written notice of the dispute to us at our contact address, describing the nature of the claim and the specific relief sought. Both parties agree to attempt to resolve the dispute informally for at least thirty (30) days before commencing arbitration.

You agree that any dispute resolution proceedings will be conducted only on an individual basis, and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Zapp Tickets. If for any reason a claim proceeds in court rather than in arbitration, you and Zapp Tickets each waive any right to a jury trial and consent to the exclusive jurisdiction of the state and federal courts located in Johnston County, North Carolina.

Any claim arising out of or relating to these Legal Terms must be filed within one (1) year after the cause of action arises, or it shall be permanently barred. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

20. Disclaimer

The Services are provided on an as-is and as-available basis. You agree that your use of the Services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use thereof, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Services' content or the content of any websites or mobile applications linked to the Services.

21. Limitations of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

22. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party; or (5) any harmful act toward any other user of the Services.

23. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data.

24. Electronic Communications

Visiting the Services, sending us emails, completing online forms, and receiving text messages from us constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically — including via email, in-app notifications, and SMS/text messages — satisfy any legal requirement that such communication be in writing. For specific terms governing text messages, see Section 25 (SMS/Text Messaging Terms).

25. SMS/Text Messaging Terms

By providing your mobile phone number to Zapp Tickets — including during account registration, phone verification, or by enabling SMS notifications — you expressly consent to receive autodialed or prerecorded text messages from Zapp Tickets, LLC at the mobile number you provided. You may receive the following types of messages:

• • Two-factor authentication (2FA): One-time verification codes for account login and identity verification
• • Security alerts: Notifications about suspicious login attempts, password changes, account lockouts, or other security-related activity on your account
• • Account notifications: Booking confirmations, ticket delivery, payment receipts, account status changes, and profile updates
• • Event notifications: Reminders, schedule changes, cancellations, and other updates for events you have purchased tickets to
• • Customer care: Responses to your support requests, service updates, and follow-ups related to your inquiries
• • Marketing: Promotional messages, event announcements, and special offers (opt-in required)

Message frequency varies. Transactional messages (verification codes, security alerts, booking confirmations, customer care responses) are sent based on your account activity (e.g., each time you log in, complete a purchase, or contact support). Promotional messages, if opted in, will not exceed four (4) messages per month.

Message and data rates may apply. Consult your mobile carrier's plan for details.

You may opt out of promotional text messages at any time by replying STOP to any promotional message we send. You may also disable SMS notifications in your account settings. Opting out of promotional messages will not affect transactional messages (such as verification codes) that are necessary for the security and operation of your account. To stop all messages, remove your phone number from your account profile.

For help or questions about text messaging, reply HELP to any message, or contact us at developer@zappracing.com.

Consent to receive text messages is not required as a condition of purchasing any goods or services. You may create an account and purchase tickets using your email address without providing a mobile phone number.

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and most major US mobile carriers. Carriers are not liable for delayed or undelivered messages.

By consenting to receive text messages, you confirm that you are the owner or authorized user of the mobile device and phone number provided, and that you are authorized to approve the applicable charges.

26. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.